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Warranty & Refund Policy
Your happiness is our priority. If you have a problem, contact us and we’ll strive to make it right.
Please read the following information fully, so no misunderstandings occur.
If the item was received damaged or Defective
If any damage occurs during shipping it must be reported within seventy-two (72) hours of receipt.
If the item is eligible for a refund as a defective item, Maker’s Tool Works will arrange to cover the cost of shipping for the return. In certain cases, Maker’s Tool Works may not pursue returning the item, but instead simply offer a refund or replacement.
Please note that individual defective/damaged items in a kit will not be considered grounds for a return of the entire kit; however, we will happily replace any damaged or defective individual items at our own expense.
If when we receive your return it is found to not be damaged or defective, the refund will be treated as if you did not want or need the item, and you will be subject to a 15% restocking fee, plus any extra costs due to missing or non-salable components.
If you no longer need/want the item
For up to thirty (30) days after purchase, you may return your product to Maker’s Tool Works for a refund. Products must be in salable condition, and you will have to pay a 15% of purchase cost restocking fee and the original cost of shipping. Optionally, we can offer you store credit and as a courtesy not assess a restocking fee.
For these sorts of refunds, the buyer is responsible for covering the cost of returning items to Maker’s Tool Works.
Filament is a consumable and is not returnable after opening.
6 Month Warranty
Most items we sell have a 6 month replacement warranty against failures during normal use. Items that fail within 30 days of receipt will be replaced at our expense. After 30 days, the customer is responsible for shipping. At our discretion we may ask for you to return the original item at our expense.
Assembled Printer Warranty
MTW Printers are designed for easy end-user serviceability. All components are easy to access and repair if needed. In the event you have any service issues, our warranty provides free replacement parts for a period of 6 months from the date of delivery. The warranty includes no charge shipping during the first 30 days. After 30 days you are responsible for the shipping costs on replacement parts. We offer free, unlimited live-chat support should you need any assitance with your repair.
If necessary, we can offer a repair service. You will be responsible for shipping both directions, as well as labor charges. Please contact our customer service for an estimate.
If you’d like a refund, contact us first. Once your return is approved, be sure to ship us the entire item, in its originally received condition, with all original packing and accessories. Failure to do this may result in a delay in processing your refund, additional handling fees being deducted from your refund, or in extreme cases your refund being denied.
Kits are considered to be groups of items, as listed on their packing slips. Refunds for kits will only be processed if the entire group of items is returned. Exceptions may be considered in special cases, please contact us for approval.
We will not issue refunds on products damaged due to misuse or failure to follow instructions.
Please note that the warranty coverage on the RAMBo printer controllers, whether purchased separately or with a kit, will be handled by the controller manufacturer Ultimachine.
Please note that these policies are subject to change at any time without notice, and that we may offer individual coverage exceeding these policies at our discretion.